Cancellation Policy
Effective: August 21, 2026. Contact contact@brandsap.com.
How to cancel
An organization owner or billing administrator may cancel through Rankelo billing settings when self-service cancellation is available, or by emailing contact@brandsap.com from an authorized account address. Include the organization name and subscription reference. Never send full payment credentials.
Effective date and access
Unless the purchase screen states otherwise, cancellation prevents future renewal and the paid plan remains available through the already-paid billing period. Usage does not create a prorated refund. Immediate restriction may occur for fraud, security risk, unlawful use, or a payment-provider instruction.
Data and integrations
Before cancellation takes effect, export information you need and disconnect provider integrations. Following termination, Rankelo aims to keep an export window for up to 30 days, then removes customer content from active systems according to the Privacy Policy. Rotating backups expire later under the backup schedule. Legal, fraud-prevention, billing, and dispute records may be retained where required.
Reactivation and refunds
A later reactivation may require a new subscription and does not guarantee restoration after deletion. Refund requests are governed by the Refund Policy and mandatory law.