Refund Policy
Effective: August 21, 2026. Contact contact@brandsap.com.
Eligibility
Paid Rankelo subscriptions are generally non-refundable once the paid service period begins, except where applicable law requires otherwise. We review duplicate charges, unauthorized transactions reported promptly, charges taken after a confirmed cancellation effective date, and material service failures where Rankelo did not provide the purchased paid functionality and could not reasonably restore it.
Request process
Email contact@brandsap.com within seven days after the disputed charge, or within any longer period required by law. Include the account email, Razorpay payment or subscription reference, charge date, amount, and reason. Do not send card numbers, bank passwords, or one-time passcodes. We may request evidence needed to verify account authority and the transaction.
Review and outcome
Approval is based on provider records, service availability, account use, and applicable consumer rights. Promotional dissatisfaction, changed priorities, unused quota, provider rate limits disclosed before use, or results such as rankings and revenue do not by themselves create a refund right. If approved, the refund is issued through the original payment method when feasible. Bank and payment-network processing times are outside Rankelo’s control.
Mandatory rights
This policy does not exclude non-waivable rights under consumer or payment law. Chargebacks and disputes may cause temporary account restriction while ownership and payment status are verified.